[Before Ordering] Please Check Your Email Rejection Settings
Dear Valued Customers,
Thank you for your continued patronage of our products.
If your email address is set to block spam or reject emails, you may not receive automated emails or notification emails from us.
A confirmation email for your order (automatic) is sent immediately after your order is placed.
Therefore, please change your settings to receive emails from "@ganso-sample.com" before placing an order.
If you do not receive the automatic email after placing an order, please contact us with an alternative email address.
Contact us here >
If your email address is correct but you are not receiving emails, the following possibilities may be considered:
【If emails are going to your "spam folder"】
Please check your spam folder in addition to your email settings.
【If your mailbox has exceeded its maximum capacity】
Please check the capacity of your inbox.
【If emails are being rejected/deleted by your internet service provider's (ISP) spam service】
Some internet service providers (ISPs) may offer features to filter and reject spam.
Due to this, there are many cases where emails are not being delivered to customers using mobile carrier email addresses.
We receive many inquiries, particularly from users of carrier email addresses such as "@docomo.ne.jp" and "@ezweb.ne.jp," who are not receiving emails.
- If you are using a docomo mobile carrier email address
- If you are using an au mobile carrier email address
- If you are using a softbank mobile carrier email address
Even if your spam settings are set to their initial configuration, you may still not receive emails.
Therefore, we recommend using an email address that can receive emails from a computer.
Alternatively, please register "@ganso-sample.com" to your list of allowed domains.
For detailed spam settings, please contact your respective mobile phone company.
We apologize for the inconvenience, but please check your settings.