This is possible immediately after placing your order. Please inform us promptly using the "Inquiry Form".
For returns and exchanges after the product has been shipped, please refer to here.

Normally, we send an automatic reply email after your order, but if you don't receive it, there are several possibilities:

・It may have been sorted into your spam folder.
・There may be an error in the email address you entered.
・It may be blocked by your email reception settings.
・Reception restrictions if you are using a carrier email (docomo / au / softbank).

We apologize for the inconvenience, but please configure your settings to receive emails from "@ganso-sample.com".

If your order has been completed successfully, we can confirm it here.
If you have checked the above and still haven't received the email, please contact us via the "Inquiry Form".

Gift wrapping can be added immediately after placing your order.
Please specify the desired gift wrapping type using the "Inquiry Form".
For details on gift wrapping types, please refer here.

This is possible if the product has not yet been shipped.
Please contact us immediately via the "Inquiry Form".

We are unable to make changes after an order has been completed. Please cancel your order and place a new one.
To cancel your order, please use the "Inquiry Form".

A flat rate of 650 yen (tax included) is charged nationwide. Free shipping for purchases over 10,000 yen.
*For Art Premium Series products, packaging fees vary depending on the shipping destination.
Please see here for details.

We will deliver your order using one of the following available methods:
・Express delivery
・Nekoposu (postbox delivery)
・Kuroneko Yu-Packet (postbox delivery)
・Takkyubin Compact
*Please note that you cannot specify the delivery method.


*Shipping fees include freight and packaging/shipping costs.
*Please note that we cannot accept requests for specific delivery methods.
*A flat fee of 650 JPY (tax included) will be charged for all delivery methods.
*We do not adjust shipping fee differences (additional charges or refunds) based on the delivery method. We appreciate your understanding.

If no delivery date is specified, your order will be shipped within 3-4 business days of the order date.
Typically, it will arrive 2-3 days after shipping is completed.
(For remote islands, it may take 3-4 days.)
If you wish to specify a delivery date and time, you can select it from the cart screen after adding your desired product to the cart.

You can specify your preferred delivery date and time and choose to leave your package at a designated spot from the cart screen.
Please note that some products may be shipped via Nekoposu. In such cases, the delivery will be made to your mailbox.
*We do not accept specific delivery method selections. Thank you for your understanding.

After your order has shipped, we usually send an automatic confirmation email. If you don't receive it, please consider the following possibilities:

・It may have been sorted into your spam folder.
・There might be an error in the email address you provided.
・It may have been blocked by your reception settings.
・Reception restrictions if you are using a carrier email (docomo / au / softbank).

We apologize for the inconvenience, but please configure your settings to allow emails from "@ganso-sample.com".

Please note that if your order was completed successfully, we can confirm it here.
If you still haven't received an email after checking the above, please contact us via the "Inquiry Form".

You can choose from credit card payment, bank transfer, Google Pay, Apple Pay, or deferred payment (Paidy).
*Please note that we do not offer credit payment. We will ship your order after confirming your payment.
For details on payment methods, please click here

We do not accept invoice payments (post-payment).
Please note that delivery will be made after payment confirmation.
For details on payment methods, please click here

Please indicate the "Recipient name" and "Purpose" (cannot be left blank) in the remarks column of your order.
After placing your order, please contact us via inquiry.
Our company (Iwasaki Co., Ltd.) is a qualified invoice issuer. The registration number will be stated on invoices and receipts.
If you contact us before shipping, we will include it with your item. After shipping, we will send it to you via email as a PDF. Thank you for your understanding.

We are able to issue invoices.
Please contact us via the "Inquiry Form".

Please check our return policy and if it is unavoidable, please contact us via the inquiry form.
Please note that we can only respond to inquiries made within 7 days of product arrival.

We try our best to photograph products so that their colors are accurately represented, but they may appear slightly different depending on the lighting and your monitor settings.
Additionally, since each product is handmade by artisans, there may be slight variations in color and shape.
Therefore, we generally do not accept order cancellations or returns due to customer reasons (such as a difference in image or incorrect purchase). You can find our return policy here

You can shop without registering as a member.
However, if you register, you can enjoy more convenient features such as viewing your favorite items and registering shipping addresses.
For member benefits, click here

You can change your registered address and name from My Page.
For changes to other registration information and email membership registration information, please contact us via the inquiry form.

・For email subscribers: You can unsubscribe via the link at the bottom of the email.
・For online shop members: Please contact us via the inquiry form.

If you register as an email member, you will receive information about exclusive email member offers once or twice a month at your registered email address.
Registering as a member allows you to enjoy a more comfortable shopping experience at Ganso Sample Shop's official online store.
Please note that if you only register as a member, you will not receive email newsletters. If you wish to receive emails, please also register as an email member.
For details on member registration, click here

We issue quotations upon request.
Please note that we do not reserve products. In some cases, we may not be able to secure stock at the time of your order. Thank you for your understanding.

Our shop is the online store for the consumer brand "Ganso Sample-ya," so we do not accept custom orders for original products.
If you are a restaurant or other business wishing to have food samples made, please contact us here. Our corporate sales department will assist you.

We accept bulk orders.
For details, please contact us here.
Please note that each item is handmade, so we may not be able to accommodate all requests depending on the quantity and delivery time. Thank you for your understanding.
For novelty item production, our corporate sales department will handle your inquiry.
Please contact us here.